Welcome to Family Carpet Cleaners Point Cook! These Terms and Conditions outline the rules and regulations for the use of our website and the services we provide. By accessing this website and using our carpet cleaning services, you accept and agree to comply with these terms. If you disagree with any part of these terms, please do not use our website or services.

1. Service Agreement:

(a)  By scheduling a carpet cleaning service with Family Carpet Cleaners Point Cook, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

(b) The scope of our carpet cleaning services will be as specified in the service agreement. Any additional services requested may incur extra charges.

2. Booking and Cancellation:

(a).  Booking appointments can be made through our website or by contacting our customer service.

(b) If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Failure to do so may result in a cancellation fee.

3. Pricing and Payments:

(a)  Our pricing is transparent and competitive. The total cost will be communicated to you before the service is initiated.

(b)  Payment is due upon completion of the service, and we accept various payment methods.

4. Customer Responsibilities:

(a)  Ensure that the areas to be cleaned are free of personal belongings and obstacles before our team arrives.

(b)  Disclose any special instructions, concerns, or specific requirements regarding the carpet cleaning process.

5. Quality Guarantee:

We strive to provide high-quality carpet cleaning services. If you are dissatisfied with any aspect of our service, please contact us within 24 hours, and we will work to address and resolve the issue.

6. Liability:

(a) Family Carpet Cleaners Point Cook is not liable for any damages to items not disclosed for removal or damages resulting from pre-existing conditions.

(b) We are not responsible for any injuries or damages that occur due to the client’s failure to follow safety guidelines during or after the service.

Changes to Terms and Conditions

Family Carpet Cleaners Point Cook reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.

By using our website and services, you agree to be bound by the most current version of these Terms and Conditions.

If you have any questions or concerns regarding these Terms and Conditions, please contact us at [info@familycarpetcleanerspointcook.au/0399968129].

Thank you for choosing Family Carpet Cleaners Point Cook!